Terms & Conditions

Refund Policy

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you.

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be

responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.

It would take at least minimum of 15 to 45 days to process the refund (if due).

It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the

services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by way of NEFT / RTGS / Crossed cheque or by credit card it will be reversed to their credit card account at the discretion of the company. It would at least take 45 days to process refunds.

There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc.,) for any reason whatsoever.Any service booked in advance and cancelled as per booking policy, refund will be done in the same mode of payment after deducting cancellation charges and actual bank charges if any for refund. ( to customer bank account if paid by bank transfer, net banking mode / credit /debit card – reversal to their respective credit card account will be done. This

process will take 15 to 45 days to reflect in their account.

Clients have option to keep their refund money in our account and collect credit certificate and utilise the same with

24 months.

CONDITIONS OF TRAVEL

• The client will have to strictly follow the Tour Program. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before tour ending. It shall be noted that for all purposes, it shall be the responsibility of the client to reach the place of commencement of the tour and register with the representative of the company at the appointed place, date and time.

• In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as"no show" on the tour and 100% cancellation charges will be levied.

• If a client avails pre - tour services or part thereof, or the air tickets (if booked under any offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre -tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.

• The company reserves the right to withdraw tour membership of any client whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person.

• The immunities provided under this contract shall be available to THE COMPANY's employees, directors,managers, including, Employees and Agents but not to the Independent Contractors selected by the company.

• Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of THE COMPANY arising in any way out of the Contract in respect of any tour, holiday, excursion facilities

 

CIN: U63040PN2021PTC202178 | PAN: AAICK8592L

Contact: +91-9665518776 / 8983618776 | sales@katariaholidays.com

Plot No. 206/1, Station Road, Pimpri Pune - 411018

 

shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any

consequential, incidental loss or additional expense whatsoever.

• It is a condition of Booking that the client takes out a Holiday Insurance – Client may procure travel insurance (optional) at their own cost.

• The prices quoted in our website / brochure have been calculated at the rate prevailing at the time of publishing / printing. THE COMPANY reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.

• If no suit/action is brought against THE COMPANY within 7 days of the last day of the tour, THE COMPANY shall be discharged from all liabilities under/or arising out of this contract and the client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract.

• In case of publication of any travel scheme offering any discount or benefit by THE COMPANY, we shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.

 

YASH KATARIA

(Founder & CEO)

 

CIN: U63040PN2021PTC202178 | PAN: AAICK8592L

Contact: +91-9665518776 / 8983618776 | sales@katariaholidays.com

Plot No. 206/1, Station Road, Pimpri Pune - 411018

TERMS & CONDITIONS:

 

• Kindly Carry a valid Photo ID card along.

• Violation of any rules & regulations is subject to penalty.

• For Safety point of view, you are requested to avoid late-night walks.

• You are requested to consider all sightseeing as per the time & travel schedule.

• Change / addition in itinerary sightseeing may increase cost w.r.t distance.

• All Cases & Disputes are subject to Pune Jurisdiction.

• Payments must be made in advance to the agency in order to the book the itinerary.

• Refunds & Cancellations are subject to Airline’s & Hotels approval.

• CHEQUE: Must be drawn in favour of Kataria Holidays Private Limited.

• LATE PAYMENT: Interest @ 24% per annum will be charged on all outstanding bills after due date.

• VERY IMP: Kindly check all details carefully to avoid un-necessary complications.

• No Refund shall be provided on non-Refundable segments booked.

• Agency is not liable for any kind of refund if pax no show, or passenger’s personal problems.

• In case of cancellation of any booking by the client, Agency will deduct the 10%

Service Charge along with necessary cancelling charges and then process the refund for Refundable bookings.

• If any country / state changes its arrival policies during the travel period of the client, which directly or indirectly affects the itinerary. Agency is not responsible for any kind of refund in that situation. In such situation Agency will assist / help the traveller in Change or Reissue of their Itinerary.

• Any changes in the Travel Itinerary without informing the Agency will result in termination of the Travel contract.

• Agency will not be responsible for any Insurance claim during the travel period.

• (During Covid-19) if traveller tests positive at any transit or primary country /state, Agency will not be liable for any kind of refund, only help in reissue or change in itinerary will be provided.

• VISA approval and rejection is completely controlled by the Visa Authorities;Agency is not liable for any Refund in that segment as well.

 

CIN: U63040PN2021PTC202178 | PAN: AAICK8592L

Contact: +91-9665518776 / 8983618776 | sales@katariaholidays.com

Plot No. 206/1, Station Road, Pimpri Pune - 411018

 

• There is no refund payable for any unutilized services (e.g., meals, entrance fees,optional tours, hotels, transport, and sightseeing, etc.,) for any reason whatsoever.

• Any service booked in advance and cancelled as per booking policy, a refund will be done in the same mode of payment after deducting cancellation charges and actual bank charges if any for refund. (To customer bank account if paid by bank transfer, net banking mode/credit/debit card – a reversal to their respective credit card account will be done.)

• This process will take 15 to 45 days to reflect in their account. Clients have the option to keep their refund money in our account and collect credit certificates and utilize the same within 24 months.

 

CONDITIONS OF TRAVEL

• The client will have to strictly follow the Tour Program.

• It shall be noted that for all purposes, it shall be the responsibility of the client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date, and time.

• In the case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death, or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.

• If a client avails pre-tour services or part thereof, or the air tickets (if booked under any offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.

• The company reserves the right to withdraw tour membership of any client whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person.

• The immunities provided under this contract shall be available to THE COMPANY's employees, directors, managers, including, Employees and Agents but not to the Independent Contractors selected by the company.

• Each of these conditions shall be severable from the other and if any provision is invalid, illegal, or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of THE COMPANY arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed

 

CIN: U63040PN2021PTC202178 | PAN: AAICK8592L

Contact: +91-9665518776 / 8983618776 | sales@katariaholidays.com

Plot No. 206/1, Station Road, Pimpri Pune - 411018

 

the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.

• It is a condition of Booking that the client takes out a Holiday Insurance – Client may procure travel insurance (optional) at their own cost.

• The prices quoted in our website/brochure have been calculated at the rate prevailing at the time of publishing/printing. THE COMPANY reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charges levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.

• If no suit/action is brought against THE COMPANY within 7 days of the last day of the tour, THE COMPANY shall be discharged from all liabilities under/or arising out of this contract and the client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract.

• In case of publication of any travel scheme offering any discount or benefit by THE COMPANY, we shall have the sole right to withdraw such a scheme ordiscount at any time unless a specific assurance of the contrary is published.